Start with what Fold can safely tell you.

Before reporting a problem

1. Check service status and known issues.
2. Open Fold → You → Diagnostics and review the local health summary.
3. If requested, create a diagnostic snapshot and inspect its privacy preview before sharing it. It excludes keys and message bodies by design.
4. Record the Fold version, operating system, what you expected, what happened, and the incident ID shown with the error.

Get help

Open a GitHub support issue. Do not paste recovery secrets, pairing codes, mailbox capabilities, access tokens, private messages, or unreviewed diagnostic archives into an issue.

Account and recovery

Fold has no password-reset back door. A phone number, email address, or handle is discovery—not login. Use a linked device, your recovery kit, or the configured guardian plan. Support cannot recreate a lost account root.

Security reports

Do not disclose a possible vulnerability in a public issue. Follow the private security-reporting instructions.